FAQs

  1. What types of products do you sell?
    We offer a curated selection of Islamic items, including perfumes, home fragrances, prayer mats, gift sets, and other high-quality Islamic products. Each item is thoughtfully chosen to enrich your lifestyle and spiritual practices.
  2. How can I place an order?
    Placing an order on our website is simple. Browse our collections, add the items you want to your basket, and go to checkout. You can pay using a variety of secure payment methods.
  3. How much is delivery and how fast do you dispatch?
    UK delivery is £4.99 per order, or free on orders over £20. Orders are dispatched within 1 working day (Monday to Friday, excluding bank holidays). See our Shipping Policy for details.
  4. Do you offer international shipping?
    Our website delivers to UK addresses only. For orders outside the UK, please email us at azaanandcoshop@gmail.com with the items you want and your country, and we will send you a delivery quote. Perfumes, attars and other fragrance products can only be sent within the UK. Customs charges, VAT and import duties are the responsibility of the recipient.
  5. How do I know if my order has been shipped?
    Once your order has been dispatched, you will receive an email with a tracking number (if applicable) so you can track your parcel.
  6. What is your return policy?
    You can cancel your order within 14 days of receiving it, without giving a reason. Email us at azaanandcoshop@gmail.com to start a return. For health and hygiene reasons, sealed items such as perfumes, attars, perfume oils and toiletries cannot be returned once the seal has been broken. Faulty or wrong items are always covered. See our Refund Policy for full details.
  7. Do you have a shop I can visit?
    No. We are an online-only shop and do not offer collection or in-person shopping.
  8. How can I contact customer support?
    Email us at azaanandcoshop@gmail.com or use our Contact Us page. We’ll get back to you as soon as possible.
  9. Do you offer discounts or promotions?
    Yes. New customers get 10% off their first order with code WELCOME10. Sign up to our emails to hear about new arrivals and offers.

We’re Here to Help!

If you have any other questions, get in touch. At Azaan & Co, we’re committed to providing excellent service. Thank you for choosing us to be part of your journey.

Azaan & Co is a trading name of Zawan Ltd, company number 15756748.